Information Technology Services

Information Technology Services

Frequently Asked Questions

It's official! Eckerd College is moving to Google Apps for Education. This list of FAQs will answer some of your initial questions. We know other questions will arise as we proceed. ITS will continue to add to this list as we work through the migration plan to Google Apps. If you have a question that is not answered here please send it via email to its@eckerd.edu

What is Google Apps for Education?

What is Google Apps for Education?

Google Apps for Education (GAE) – GAE is a hosted suite of applications including communication (Gmail, Google Talk, Google Calendar) and collaboration (Google Docs, Google Video, Google Sites) tools. GAE also integrates with Google's search engine and provides robust searching within all of these applications. Currently, Google provides 7GB of storage per user account.

Is Google Apps Private and Secure?

Is Google Apps Private and Secure?

With respect to security, Google maintains a network of redundant, physical data centers. Access to these data centers is limited to select Google personnel. In the interest of security Google does not publish the location of its physical data centers. As regards the data itself, Google encrypts data as it is being transmitted using Secure Socket Layer (SSL) protocol. This is an extremely effective technique and is the same protocol used to transfer data in credit card payment systems. The data is also stored in encrypted form as it resides on Google's servers. The data is virtually segmented from all other data stored on Google's servers. Google also has a full-time security team that focuses solely on securing data. An independent auditor has also issued Google a SAS70 Type II certification. This certification means that Google has been found to have certain controls and protocols in place related to security. These include logical security, privacy, data center physical security, incident management and availability, and change management. Using Google for email would virtually eliminate the effect of persistent phishing attacks that have hit the college this year.

Privacy is also an important consideration when data is hosted by a third party. Google has a published privacy policy. In this policy Google says that it adheres to the US Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. The policy also outlines the particular information that Google collects and how this information is used. In a separate document Google addresses third party use of data. This document states:

"Google does not share or reveal private user content such as email or personal information with third parties except as required by law, on request by a user or system administrator, or to protect our systems. These exceptions include requests by users that Google's support staff access their email messages in order to diagnose problems; when Google is required by law to do so; and when we are compelled to disclose personal information because we reasonably believe it's necessary in order to protect the rights, property or safety of Google, its users and the public."

Will Google protect me against SPAM and viruses?

Will Google protect me against SPAM and viruses?

Yes, SPAM and Virus protection is built into Google Apps for Education.

Will Google place ads in our mail?

Will Google place ads in our mail?

No, ads will not be displayed.

Will Google scan our mail for marketing purposes?

Will Google scan our mail for marketing purposes?

Google also addresses the issue of scanning and indexing of data.
"User content is only scanned or indexed in the following cases to provide you with a high-quality service.

  • Some user data, such as email messages and documents, are scanned and indexed so your users can search for information in their own Google Apps accounts.
  • Email is scanned so we can perform spam filtering and virus detection.
  • Email is scanned so we can display contextually relevant advertising in some circumstances.

We do not scan or index data for any other purposes. Our scanning and indexing procedures are automated and involve no human interaction. Except when your users choose to publish information publicly, Google Apps data is not part of the general google.com index. Scanned information is not shared with third parties."

Again, it should be noted that ads will not be displayed in Google Apps for Education at Eckerd College.

Can I use Thunderbird, Outlook, or other email clients?

Can I use Thunderbird, Outlook, or other email clients?

Yes, most email clients can be configured to work with Google.

I have a personal Gmail Address. Can I have both accounts open at once?

I have a personal Gmail Address. Can I have both accounts open at once?

Yes. For more information, please read Google's instructions:

https://support.google.com/mail/answer/1721977?hl=en

Will there be a campus e-mail directory in Google Apps?

Yes. As users are migrated to Google Apps they will appear in the Google Apps Eckerd College Directory, and addresses from that directory will be offered as automatic address completions when addressing an e-mail. Thunderbird users can continue to use the current LDAP directory.

Will I be able to transfer my personal address book from Webmail to Google?

Will I be able to transfer my personal address book from Webmail to Google?

Yes, ITS will provide instructions for moving your personal address book from Webmail to Google. The Eckerd College directory will be transferred by ITS.

Are other schools using Google Apps for Education?

Are other schools using Google Apps for Education?

Notable schools that have implemented GAE are the University of Florida, USF, USF-St. Petersburg, Flagler University, Abilene Christian University, Arizona State University, Kent State University, Miami University, and the University of West Florida. There are currently over 8 million individual users of Google Apps for Education. Some of the additional schools are listed here.

Where can I learn more?

Where can I learn more?

You can check out the Google Apps for Education FAQs

This is the Google Apps for Education General Site

ITS will be expanding these pages throughout the migration and beyond.

Get ITS Help

You can now request ITS help online by using the Eckerd College ITS ticket system. Request help here.

Event Tech Support Request Form

Google Apps for Edu

Google

Eckerd uses Google Apps for Education (GAE)! GAE is a hosted suite of applications including communication (Gmail, Google Talk, Google Calendar) and collaboration (Google Docs, Google Video, Google Sites) tools. Learn more | Google Apps Status Dashboard

Microsoft IT Academy

Eckerd provides self-paced instruction through Microsoft IT Academy. Contact John Duff to request an access code for your course. Access Microsoft IT Academy here.